It was quickly established that the company had spent the previous two years making strategic acquisitions of smaller manufacturing operations from a number of different countries and most had brought with them their own limited procedures. Furthermore, as most of these companies were on a performance–based earn–out, they were reluctant to identify any sensitive areas, which might be deemed to be loss making.
Capcon Argen therefore applied a ‘clean sheet’ approach to the development of new plans, identifying as it went, key managers with the necessary communication skills to join a crisis management team and worked with them. Working together, the necessary elements of a group-wide recall plan, including effective hazard analysis and self-testing, was established.
With a cohesive and clearly understood plan in place, including an undertaking to review the plans on an annual basis, the insurers not only offered the necessary insurance cover but a contribution to the ongoing risk management budget.
